Frequently Asked Questions
Find answers to common questions about our products, shipping, returns, and more.
Yes, absolutely. The pendant is 100% natural and does not interact with any chemical antiparasitic, whether oral, topical or collar based.
Many of our customers start by using both simultaneously, then phase out the chemical treatment once they see the pendant working on its own.
There are no contraindications, no drug interactions and no risk of overloading your dog's system. You transition at your own pace and comfort level.
The scent is mild and pleasant to humans and dogs, most owners describe it as a light herbal freshness, similar to a candle or diffuser in the background.
Your dog won't be bothered by it at all. The concentration is specifically calibrated to be strong enough to repel parasites but gentle enough that your dog's far more sensitive nose isn't overwhelmed.
Within a day or two, most dogs and owners don't even notice it anymore. It's nothing like the harsh chemical smell of traditional collars.
The pendant is made from durable medical grade polymer designed to resist chewing.
However, if your dog does manage to break or ingest a piece, the materials and essential oils inside are non toxic.
That said, we recommend positioning the pendant so it hangs at the front of the collar near the chest, where it's virtually impossible for your dog to reach with his mouth.
In thousands of units sold, chewing incidents are extremely rare.
The pendant is a repellent, not a treatment for existing infestations.
It's designed to prevent parasites from landing on your dog in the first place.
If your dog currently has ticks or fleas, we recommend clearing the active infestation first with an appropriate treatment or a professional grooming session, then attaching the pendant immediately after to prevent reoccurrence.
Think of it as the lock on the door, but you need to get the intruders out first.
No. This product has been formulated exclusively for dogs.
Certain essential oils that are perfectly safe for dogs can be harmful or even toxic to cats, whose livers metabolize compounds differently.
We are actively developing a feline specific version, but until that's available, please do not use this pendant on cats, rabbits or any other animal besides dogs.
Each pendant is effective for up to 12 months from the date you attach it to your dog's collar.
You'll notice the scent gradually fading as you approach the end of its lifespan, that's your natural indicator.
We also send you a replacement reminder via email and SMS at the 11 month mark so you're never caught off guard.
We recommend replacing it promptly to avoid any gap in protection, especially during peak parasite season.
This is one of the most important questions we get, and we respect the skepticism.
Citronella, peppermint, cedar and geranium oils have been extensively studied in peer reviewed entomological research and shown to have measurable repellent effects on ticks, fleas and phlebotomine sand flies.
The problem with most natural products on the market isn't the ingredients, it's the delivery. They dump a high dose that evaporates in hours and then does nothing.
Arcapaw™ solves the delivery problem by maintaining a low, constant and effective concentration over 12 months.
That's the difference between a product that smells nice for a day and one that actually works for a year.
Yes. Since the pendant doesn't sit on your dog's skin or coat, bathing has no impact on its effectiveness whatsoever.
This is one of the major advantages over spot on treatments that wash off with soap and water.
You can bathe your dog as often as you like, use any shampoo you prefer, and the pendant will continue working exactly as intended.
No waiting periods before or after baths
We recommend consulting your veterinarian before using any new product on pregnant or nursing dogs, that's a standard precaution we believe in regardless of whether a product is natural or chemical.
That said, because the essential oils are diffused externally into the air and nothing is absorbed into the bloodstream or passed through the liver, the pendant carries a significantly lower risk profile than systemic treatments.
Many owners of pregnant and nursing dogs use it successfully, but your vet knows your dog's specific situation best.
We stand behind this product with a full 365 day money back guarantee, not 30 days, not 90 days, a full year.
If at any point within 12 months you feel the pendant isn't delivering the protection you expected, contact our support team and we'll issue a complete refund.
No hoops to jump through, no fine print, no "send it back at your own expense" games. We take on all the risk because we believe in what this product does.
If it doesn't work for you, you shouldn't pay for it. Period.